• All orders within the UK (including Northern Ireland) £35 or over are eligible for free standard delivery.  UK orders below £35 are charged £3.95 for delivery. 
  • Items will usually be sent First Class (depending on the value, size and weight of the order) orders over £50 may need to be signed for.  Please allow 2 to 5 working days for delivery
  • If you require a Next Day service, please call us directly, on 01782 710688 before 3 p.m. to place your order. There will be a charge of £7.50 for the delivery, irrespective of order value.
  • If an item shows as out of stock or you wish to order more than one of an item, please contact us by telephone (business hours) or email.  We can probably accommodate your order. Due to us trading as a retail shop, we generally only have one of an item reserved for the website. (We are likely to have more items in stock.)
  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. 
  • We will endeavour to make sure that all items ordered are in stock. If an item is out of stock, we will contact you by email & by text), to establish whether you would prefer to order an alternative item or be refunded. However, during busy periods we are likely to refund you.
  • Website orders can only be delivered to addresses within the U.K.
  • We normally use delivery services by Royal Mail.
  • We are happy to accept international orders.  Please email your order to info@gravityshop.co.uk.  Payment can only be made by Paypal. Invoices will be sent via Paypal.  Postage for Europe is £10 for parcels up to 1kg & £15 for parcels over 1kg up to 2kg. We can confirm postage on receipt of your order request. Postage for the rest of The World can be quoted once we have your order details. Unfortunately, orders over 2kg in weight cannot be accepted.
  • Items sent may be tracked and may need signing for. 
  • Method of delivery will be determined by size and weight of your order.
  • We aim to despatch standard delivery orders within 1 to 2 working days and we advise you to allow a further 2-5 days from despatch to delivery.
  •  If you haven't received your order within three working days after the expected delivery date, please contact us.